Privacy policy
Our Commitment to privacy
GB Travel Ltd is committed to protecting the privacy of those using the gbtravelltd.co.uk web site and the confidentiality of the personal information which our customers provide us with. We use the information we collect to provide services and to ensure that your booking is processed smoothly. Beyond that we only use personal information if volunteered by you. GB Travel Ltd will never sell personal information or share personal information with third parties unless these are involved to fulfill your holiday or flight booking.
At GB Travel Ltd we use the information we collect in the following ways:
When you place a booking through GB Travel Ltd, we need to know your name, e-mail address, delivery address, name(s) and number of passengers, credit or debit card number and expiry date. This allows us to book your holiday or flight and to keep you up to date on the dispatch of tickets and payment progress. So that we can make the experience with GB Travel Ltd as good as possible and provide you with over and above service, GB Travel Ltd store with your consent personal information and information about the booking and the use of our services. With your consent we may also use your contact information to let you know about enhancements to the site, special offers and competitions. If you respond to a promotion or competition we will ask for your name, address and e-mail address. This is so that we can fulfill the promotion, notify competition winners and track the popularity of our marketing activity.
GB Travel Ltd will never sell personal information
GB Travel Ltd will never sell personal information or share personal information with third parties, unless these are involved to fulfillment of your booking or without your consent. Our employees and associated companies are obliged by us to respect confidentiality.
Your personal information is safe with GB Travel Ltd
At GB Travel Ltd, data security is one of our highest priorities and we do our utmost to protect the data you provide. When you book online or access your booking details, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Phone call monitoring
During telephone enquiry and booking, we occasionally record the phone call for training purposes only. Your conversation will not be passed on to any other company or used for any other means except training.
Changes to policy
All changes to the privacy policy in the future will be highlighted in this section. This privacy policy v1.0 was last updated on 12th January 2007
Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. gbtravelltd.co.uk uses cookies to recognise when you return to gbtravelltd.co.uk. Cookies also enable us to gain information about the use of our services and to enhance our site according to the preferences of our customers. Our cookies do not contain any personally identifying information.
Should you have further questions regarding our privacy policy, please refer by e-mail to cs@gbtravelltd.co.uk Our customer service also helps you if you need information about your data or if you would like to have data corrected. If a change of our privacy policy should become necessary you will always find the actual version on this page.
GB Travel Ltd welcomes your questions and comments about privacy, please send e-mail to cs@gbtravelltd.co.uk.
Or our postal address is:
GB Travel Ltd
1a Yoden Way
Peterlee
Co Durham
SR8 1BP
How safe is it to pay online?
The security of your personal information and credit/debit card details is at the forefront of the GB Travel Ltd security policy. GB Travel Ltd ensures that all online transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology. SSL encrypts your credit card number, name, address, and phone number as it travels through the Internet.
Who processes the debit\credit card information?
Once you have found the holiday or flight you want to book your credit/debit card information is used either totally online or over the phone.
Booking Online
During the online booking process your credit card information is passed onto Barclays Merchant Services for authorisation.
Booking Over the phone: Our experienced staff will take your credit card number and check authorisation using Barclays Merchant Services.
Where are the credit card numbers stored? All credit card numbers are stored in an off-line database, in a secure network not accessible via the Internet except for submission through a secure server. The credit card details are only used for the purpose of your booking.
If you need support
In the unlikely event of having a problem with booking online, we have experienced staff that you can call to book the holiday or flight on your behalf. Call them on the main number featured on the web site.
Help us to help you
Before you call to make a booking make sure that you have the following:
Travel Insurance? (Ask our sales team when booking for our own insurance) Switch/Debit/Credit Card Details?
Remember we can also provide insurance, car hire and airport car parking . Please ask one of our experienced sales staff at time of booking.
Data Protection
In order to make your booking and to ensure that your travel arrangements run smoothly, and in accordance with your requirements, we need to use the information that you provide and pass this on to your tour operator or other supplier.
This Information may include your name, address, age and any special needs/disabilities/dietry requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of you travel arrangements such as tour operators, airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if requires be them, or as required by law.
You should be aware that where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination might not be as strong as the legal requirements in this country.
Where you provide us with sensitive information such as details of any disabilities or dietry/religious requirements, you consent to this information being passed on to the relevant tour operator/supplier etc. If we cannot pass this information on the these persons, it will not be possible to provide your booking.
Once your information is passed on tot he supplier of your travel arrangements (such as your tour operator) the use of the information will be subject to their own data protection policy. You may find copies of this policy within your brochure, it may be set out on your confirmation documentation, or you may request it from us.
The Association of British Travel Agent Limited
Your ABTA travel agent will have used the information that you provide to ensure that your booking is processed correctly.
Your ABTA travel agent may hold your information and use it to inform you of offers in the future. Your ABTA travel agent may also provide your details to selected third parties for similar purposes.
For details of you agent's specific policy, please ask. If you do not wish your data to be used for any future marketing purposes, then inform your agent that is the case.